How to retrieve songs from your crate and reset your download limit

To retrieve your previously-downloaded batch of songs from your crate as well as resetting the download limit of certain tracks, please submit a contact form or send an email to and provide the following:

  • Exact name on the account
  • Email, username or user ID associated with the account
  • List of tracks that need to be reset (if any)
  • Crate download date (if possible)


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