If you are having technical issues such as being unable to log in, slow downloads or crate issues with your BPM Supreme account, it might be resolved by clearing your cache. Follow the steps below to reset your browser cache. Please note that clearing your cache history will erase all browsing history. Save any passwords and webpages before continuing.
Chrome users:
- Click 'History' in your upper toolbar
- Go down to the very last option on the menu and click 'Show Full History'
- Select 'Clear browsing data'
- Scroll down to ‘Privacy’ and select ‘Clear browsing data’
- Check the boxes labeled 'Browsing history' and 'Cached images and files' and select 'Clear browsing data'
- Click Chrome in your upper toolbar and select 'Quit Google Chrome'
Firefox users:
- Click 'History' in your upper toolbar and select ‘Clear Recent History’
- Check the boxes labeled 'Cache' and 'Browsing & Download History' and select ‘Clear Now’
- Click Firefox in your upper toolbar and select 'Quit Firefox'
Safari users:
- Click 'History' in your upper toolbar
- Go down to the very last option on the menu and click ‘Clear History’
- Select 'all history' in the drop-down menu and click ‘Clear History’
- Click 'Safari' in your upper toolbar and select 'Quit Safari'
Other solutions
If clearing your cache doesn't work, we advise the following:
- Update your current browser
- Use a different browser
- Update your computer's operating system
Technical issues with the mobile app
If you're experiencing technical issues with the BPM Supreme mobile app, be sure to update the app to its latest version and make sure your phone to the latest operating system.
If you're still experiencing issues with the site and app, please submit a contact form or email us at supreme@bpmmusic.io and please provide the additional info below:
- Description of issue
- Main device(s) to access BPM (Ex: 2022 MacBook Pro and/or iPhone 14)
- Operating System (Ex: Windows/MacOS Monterey 12.4)
- Main browser (Ex: Safari 15.5)
- Please attach any screenshots of issue/bug