Double charges and other billing issues

  • Updated

Double charges might happen when a customer updates their payment information with a new credit card or PayPal email and does not manually delete the first one. To avoid this problem, please ensure that only one payment method is linked to your account and verify the charges with your bank.

Another possible reason for double charges would be that you might have accidentally subscribed to another BPM Create account with a different email. Please make sure that account has been cancelled.

If you see double charges in the same month or experience any other billing issues on BPM Create, please submit a contact form or send an email to  and provide the following information below so that we can further assist you:

  • Exact name on the account
  • Email, username or user ID associated with the account
  • The last 4 digits of the credit card used

Once we have confirmed the double charges, we can offer the following two options:

Option 1 - Our billing department can either credit your account for the amount of months you were accidentally charged extra. However, your account would have to expire at a specific date. (Please note our team will have to cancel the recurring subscription to avoid any charges, meaning once the account expires, you will have to renew the subscription

Option 2 - BPM can issue refunds to either your card or your PayPal account. 

If you choose option 2, please confirm which payment method you would like to keep on file.


Please note that BPM only offers refunds for double charges within a 90 day period. Any charges exceeding our 90-day policy will be credited to your BPM account.

Members can cancel anytime. No contract or commitment. Please ensure that you cancel your account 72 hours before your next payment date. If you don’t, then your account will be charged for the next month. 

If you need help with updating your payment information, please click here
For information on canceling subscriptions, please click here.
For information on our refund policy, click here.