Troubleshooting: Billing

What can I do if I got double charged?

If you have seen double charges on your account, this could be due to issues with renewing an expired account or technical issues upon registering. If you do notice that there are multiple charges for the same month, please contact us so we can investigate your account. Please remember that if you renew your account with new credit card information, you have to log back into the site and cancel your first created account.

I already paid but why am I unable to access my account?

There may have been technical issues upon registering or in the payment process. Please contact us if it is after hours you can reach us via email for a quicker response. 

I have to manually renew every month; why am I not being automatically billed?

There may have technical issues upon registering or in the payment process. Please contact us.

Why did I get charged multiple times in 1 month? 

If you have seen double charges on your account, this could be due to issues with renewing an expired account or technical issues upon registering. If you do notice that there are multiple charges for the same month, please contact us so we can investigate your account. Please remember that if you renew your account with new credit card information, you have to log back into the site and cancel your first created account.

I did not cancel my account, so why did my membership expire?

There may have been error in your payment; please contact us.

I cancelled my account but why was I still charged?

Please make sure you cancelled at least 72 hours prior to your reoccurring payment to ensure that a payment is not processed on your account. You can cancel your account at any time and will still have access to your account for the full 30 days you paid for. BPM Supreme does not issue any refunds for any payments that have already been applied and are not responsible for canceling accounts.

How do I get a refund?

BPM Supreme does not issue refunds unless it is an issue of double billing within 90 days. Once your refund has been approved by the Billing Department, please allow 5–7 business days for BPM Supreme to process the refund. The refund will be sent to the same account that the original payment was made. So if you paid with a credit card, your refund will be sent to that card. If you paid with Paypal, your refund will be sent to your Paypal account. Once your banking establishment accepts the refund you will see the refund in your transactions.

Why is my account suspended?

There may have technical issues upon registering or in the payment process. Please contact us.

What can I do if my credit card was declined?

There may have been technical issues upon registering or in the payment process. Please contact us. Alternatively, you can attempt to sign up using Paypal. 

How do I change my address? 

  • Click on ‘My Account’
  • Click on ‘Shipping Address’
  • Update your address and click ‘SAVE’

I just paid but why can I not log in?

There may have technical issues upon registering or in the payment process. Please contact us.

 

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