Troubleshooting: Billing

What can I do if I got double charged?

For information regarding double charges (or any billing issues in general), please refer to this article.

I already paid but why am I unable to access my account?

There may have been technical issues upon registering or in the payment process. Please contact us via email.

I have to manually renew every month; why am I not being automatically billed?

There may have technical issues upon registering or in the payment process. Please contact us via email.

I did not cancel my account, so why did my membership expire?

There may have been an error in your payment; please contact us.

I canceled my account but why was I still charged?

For issues regarding charges after cancelling your account, please refer to this article.

How do I get a refund?

BPM Supreme does not issue refunds unless it is an issue of double billing within 90 days. Once your refund has been approved by the Billing Department, please allow 5–7 business days for BPM Supreme to process the refund. The refund will be sent to the same account that the original payment was made. So if you paid with a credit card, your refund will be sent to that card. If you paid with Paypal, your refund will be sent to your Paypal account. Once your banking establishment accepts the refund you will see the refund in your transactions.

Why is my account suspended?

There may have technical issues upon registering or in the payment process. Please contact us via email.

What can I do if my credit card was declined?

There may have been technical issues upon registering or in the payment process. Please contact us via email. Alternatively, you can attempt to sign up using Paypal. 

How do I change my address? 

  • Click on ‘My Account’
  • Click on ‘Shipping Address’
  • Update your address and click ‘SAVE’

I just paid but why can I not log in?

There may have technical issues upon registering or in the payment process. Please contact us via email.

 

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