General FAQ about technical issues

Below are the most common questions regarding common technical issues our users have encountered. If you have a technical issue not on the list below please contact us.

Where does my music go after I download?

The music should be accessible in your computer’s download folder or in your chosen file for downloads.

What can I do if my downloads will not complete?

Unfortunately, if your downloads did not complete you must restart them again. If you reach the 3 maximum limit due to multiple incomplete downloads please contact us.

What do I do if I reached the *3 download maximum?

If you reach the 3 maximum limit due to errors please contact us.

*This limit is set up because membership sharing is not allowed.

What can I do if I am experiencing very slow downloads?

Slow downloads are usually due to slow internet speeds on the customer’s system. If you are experiencing slow internet speeds we recommend that you turn off any video streaming or additional downloads from other services.

What can do if I forgot my username?

Please contact us, and we will attempt to find your username information.

What can I do if I forgot my password?

Click on ‘FORGOT YOUR PASSWORD’ link below the LOGIN button.

What can I do if I am not able to log in?

It depends on the page response. If it says your username and password is invalid, please double check you have typed them in correctly - spaces and punctuation matter. If it says your account is suspended/expired but you have already paid, please contact us for us to investigate. 

How do I download multiple songs at one time?

Choose desired song and click on the ‘+’ icon to add song to your crate. You can add multiple songs to your crate and download them all at once in a ZIP file that will be located on your Downloads folder.

What can I do if your site tells me I’ve exceeded my download limit?

If you reach the 3 maximum limit due to errors please contact us.

*This limit is set up because Membership sharing is not allowed.

How can I access the site immediately? 

If you need immediate access but cannot for erroneous reasons and we cannot assist you, you can join again with a different email address. Please let us know so we can resolve any double charge issues. 

What can I do when I see ‘invalid token’ response? 

The ‘invalid token’ response may appear when there is an error in our server and the browser. We have noticed this frequently happens on Internet Explorer. We recommend using our website on Mozilla Firefox or Safari. The server might also be experiencing high traffic at that time - we recommend refreshing the site or returning to the site at another time. We also highly recommend clearing your cache, cookies, and browsing history to help clear up any issues.

What can I do if I try to download a song and the site says the file is not available? 

Please contact us immediately for us to investigate the issue.

 

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